Micromanagement - they need to manage your every breath. Instead of working through performance to measure good work, they need you to work non-stop with no breaks and no chatting with your co-workers, every minute counts Toxic environment - they do not promote any integration between the agents, no social events, not even free coffee. Bad management - nobody will listen to you, everything is done by generic corporate guidelines Salary - way below the market Work Schedule - for a job with no strict schedule, they make sure to release your month's schedule as late as possible, so you won't have time to make plans in advance. And you will rarely work 5 days in a row, the normal thing is 7 or 8.