Denied Clients with Recourse - Therapist Talkspace Employee Review

I enjoyed my time working at Talkspace

Some of the managers were awful

It was nice having the flexibility and comfort of working at home. I also appreciated that they offered free monthly continuing education credit (CE) courses.

Unfortunately, they operate as a typical corporate business, prioritizing their own profit and success over the treatment of their providers and clients; especially when compared to the closeness and community you would get being at a smaller company or private practice instead. Inability to choose clients or manage your own caseload; an automatic “matching” technology system used, lack of autonomy. There is a lack of universal standards or ethics being practiced and upheld by providers; sometimes the quality of care you receive as a client truly depends on the provider you have; allegations of providers using AI. There is little transparency, guidance, or clear communication from leadership; the company will put themselves first, and sometimes will have unrealistic expectations of providers, leading to stress and workplace anxiety.