Pros
-You learn about how is a professional environment. -Good environment (people). -Good for developing customer service skills. -Some trainings are good (HR/Non-Technical).
Cons
-Very low salary rate for the high volume of work. -Really bad management. -They do not care about how good you are, they just need you to achieve the "metrics", basically, extremely poor compensation for engineers. -There are a lot of people with high positions (level 3, SME's, etc) but they are not at that technical level. -No benefits, just a medical plan (this is a must in every company). -Poor technical training, they just grab a current engineer who is very busy with his work and tell him to give technical training to the new employees, most of the cases that training is only a pdf with some labs that takes around 1 week to complete and also are not up to date. -If you are currently a student (college) and you have technical knowledge, you are a Level 1 engineer for them BUT if you are not currently studying anything related to the Information Technology area and you came from a call center (you have experience in customer service) you are a Level 2 engineer, really impressive! -Some people left the company and then came back with a better salary because "they worked in the support area in the past", I mean, the only experience that they had was in this company! This is ridiculous!
