1.0
15 Feb 2025
Current employee, more than 3 years
Kigali, Kigali
Recommend
CEO approval
Business outlook
Pros
we assist customers with technical issues related to products or services. we troubleshoot problems, provide solutions, and offer guidance on using products. we communicate with customers via phone, email, or chat and document their work. we also involve working with other teams to resolve complex issues and ensuring systems are functioning properly. Key skills include problem-solving, technical knowledge (e.g., software, hardware, networking), and good communication.
Cons
in Tek there is no work opportunities unless you are in good side of the managment, they don't value our work they always consider the customer's review and don't care about us and the effort we made, low salaries.
