Pros
I can't speak for every location, I can only speak for the location I worked for. I worked Under Randy Reed at Team Logic Central Phoenix, and this man worked tirelessly. I'm 33 and he had me on years by 20 AT LEAST . He treated me extremely well, and was more than understanding when I was going through hard times, and gave me whatever I asked for. I took a great deal of onus in my company and my work and he saw that and appreciated it. Randy was very knowledgable in runnign a business and cared a great deal for his clients and their needs, above that, he cared about his team and their families which his why I cared about giving Randy and his company my best work and efforts I possibly could. I would tell any company that is looking for IT support, you're safe with Randy at Team Logic IT Central Phoenix. And to anyone looking for a job, if you're luck y enough to get on that team, consider yourself just that, lucky. Randy is a god man to work for
Cons
Its a franchise, so there can be very generic templates and corporate is looking for any and every way possible to get their hands into the pockets of the owners. When corporate wants their piece of the pie, then its less money to go around for everyone, so an owner may not be as quick to offer a fair or market salary for a position. The tools you have to use can some times really be, or perform sub par, there nothing the owners can do about this as they are pigeon holed into what they can use by corporate.