Chaotic operations, poor planning, and little regard for employee welfare - Anonymous Tele-centre Services Employee Review

Workload is excessive and often unrealistic. Poor manpower planning results in constant firefighting. Processes are unclear or not standardised, so teams spend more time reacting than working efficiently. Frequent last-minute requests and shifting priorities create unnecessary stress. Leadership lacks consistency and internal alignment, which trickles down to the ground team. Employee welfare is not prioritised. Benefits and staff support feel minimal compared to expectations placed on employees. Work-life balance is poor, and burnout is common.