No work-life balance - Dental Assistant Tend Employee Review

1.0
22 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Most of the people are nice to work with and are knowledgeable.

Cons

-they keep changing their policies and their employee handbook which is frustrating. -for assistant you have to accrue your pto and sick time which sometimes is hard if at the night shift you don’t have patient at the end of the day or if you live early one day or if you get sick one day. -they take out 30 minutes break of your time card even if you took a 10 minute break - they don’t want you to get any overtime but they let people they like to have everything they want (overtime, a week off, their own schedule) - in our office we have favoritism by our manager which is not fair at all - they never appreciate your hard work not verbally and not in any other way - no holiday bonus and no holiday party - for dental assistant week they gave everyone a mug which they took from us at the end of that day!! - they give some of the assistants more responsibility but they never get paid more - hard to get a raise if at all possible - worst schedule times, you have to work every other weekend which is 7.30-5 when usually dental offices only work 4-5 hours on the weekend. For the rest of the week you are either working 6.30-3 or 12-8.30 which sometimes you have to close and open the next day - the management has no related education ( high school diploma) and no experience in a dental office or managing 15+ staff members - our manager is mostly rude when you talk to them and they are often overwhelmed -dental assistant wise we were always understaffed and we had to overwork since we don’t have enough people - the worst part is there is no one in the management who would listen to you or you can trust which is the worst part -No diversity In the upper management ( just one person)

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Tend Response
4y
Thank you for taking the time to share your thoughts. We value your opinion, and those of all of our employees, and take your comments seriously. We are glad to hear that what you enjoy most about working here is your team. We strive to create an environment that fosters collaboration and growth. We are sorry to have fallen short in other areas, and understand how important all of the aspects mentioned are to creating a positive work life balance for our teams. As a young organization, we know how important it is for us to consistently listen and continue improving our employee experience and hope to do right by you in the future. If you’re interested in continuing the dialogue, please reach out to us directly at people@hellotend.com, or via AllVoices, our anonymous internal hotline.

Explore other reviews about Tend

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of growth opportunities, pay, flexibility

Cons

I’d love to see us use even more technology

1.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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