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      Tesseon

      Engaged employer

      Tesseon reviews

      Great Cultural Shift and Positive Changes - Director of Client Experience Tesseon Employee Review

      5.0
      21 Oct 2024
      Director of client experience
      Recommend
      CEO approval
      Business outlook

      Pros

      Tesseon is in the midst of a transformative shift, redefining its culture while implementing new processes, procedures, and workflows. These essential changes are unlocking greater opportunities and setting the stage for future growth. Since joining the leadership team, I've witnessed an impressive sense of ownership among our leaders, who have turned past challenges into valuable lessons. They are laying the groundwork for a company where employees feel included, heard, and actively engaged in decisions that impact them. Though the journey continues, the future at Tesseon is filled with exciting potential and promising developments.

      Cons

      Navigating multiple systems, platforms, and CRM tool can be overwhelming, but this is a common challenge in growing organizations. As Tesseon continues to review its internal processes, there are opportunities to streamline and improve its technological infrastructure to enhance overall efficiency.

      avatar
      Tesseon Response
      1y
      Thank you for this thoughtful perspective as a leader at Tesseon. We're proud of the transformative changes our leadership team is driving and the collaborative spirit we've fostered during this period of growth. Your insights about our evolving culture and our collective commitment to employee engagement reflect the dedication of our leadership team. We agree that our technological infrastructure presents opportunities for improvement, and we're actively working on streamlining our systems to create a more efficient work environment. We appreciate your leadership contribution in helping drive Tesseon's continued progress and success.

      Explore other reviews about Tesseon

      5.0
      28 Jul 2023
      Chief people officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great growth, Teamwork, Collaboration and Company Transparency! Small company with big company benefits!

      Cons

      Only con I can think of is the cost of health insurance, but I know we are not alone in the rising cost. As a country we are all feeling the pinch. As we continue to grow, I know our options will as well.

      1.0
      14 Apr 2026
      Customer service team member
      Recommend
      CEO approval
      Business outlook

      Pros

      no micro management, early out on Friday's

      Cons

      terrible leadership, no standardized processes, no workload balance, employees treated unfairly, information withheld from employees, money first mindset, clients not prioritized, terrible communication, lack of training, lack of direction, no check ins with management, no room to grow

      1
      avatar
      Tesseon Response
      3w
      We appreciate you sharing your perspective, and we want to respond openly. The points you raised matter to us, and several of them reflect areas we have been actively addressing. In the first and second quarters of this year, we made significant investments in our customer service department, including dedicated training and development, so that our people are well supported and our clients receive the highest level of service. It is unfortunate that the timing of your departure meant you were not here to experience those improvements firsthand. That said, no statistic erases an individual experience, and we take it seriously that yours did not meet the mark. We remain committed to doing better every day. We wish you success going forward.
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