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Texas Mutual Insurance Company

Engaged employer

The Company is in a constant vortex - Claims Adjuster Texas Mutual Insurance Company Employee Review

1.0
21 Dec 2017
Recommend
CEO approval
Business outlook

Pros

I really tried to say something positive about this Company but decided I shouldn't lie about it. I left on surface amicable terms. I refused to be micromanaged and I was verbal about my dislikes and the desperate need shake the top level to the ground and start over. The regionals, supervisors, leaders are not qualified for their positions. Their mindsets are not appropriate. They see themselves as superior but will not engage in a conversation about streamlining processes and employee retention. C-level "Executives" try to appear differently, but trying to hold an intelligent conversation with these people and consistently get deer in the headlights confirms both levels should be shaken down. If you have a brain, steer clear or be prepared to dumb-down.

Cons

No business practices or Corporate initiatives. No succession planning for employees. I am not able to list them as an employer for the last year and a half. They are a joke in the Industry. Too bad I found out later instead of sooner. That's a year and a half of my life I will never get back. Ugh!!

Explore other reviews about Texas Mutual Insurance Company

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent Company to work for. Always strives to do the right thing.

Cons

No negative opinions for working here.

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The mission and resources can be counted as pros as compared to other carriers, benefits are decent

Cons

Supervisor and Senior management additions and changes have been a nightmare. Abrupt changes to content and standards have been implemented with no guidance or direction. Already unmanageable workloads have doubled because directives are unclear, inefficient and not thought out, not from any realistic perspective from people completing the work. Staff is struggling to adapt to changes but supervisors and management insist “ we figure it out” burning valuable time guessing and results being rejected. Excessive meetings are help and promise to reduce workloads and provide clarification but things continue to deteriorate. Existing staff is required to attend extensive leadership training he but when positions open, outside candidates are hired WITH NO EXPERIENCE in lieu of current dedicated employees. Staff struggled to understand the roles of management as they don’t provide guidance or support and often have no recent work g knowledge of the current job, it’s demands and it’s process.

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Texas Mutual Insurance Company Response
3d
Thank you for sharing your feedback and for your years of service to Texas Mutual. We value your contributions and perspective. We appreciate your recognition of our mission and benefits and take your concerns around leadership changes, workload, and communication seriously. In recent months, the Claims team conducted listening sessions, which led to a temporary increase in meetings, but allowed us to gather meaningful feedback to better understand the employee experience and identify where changes were needed. As a result, we have taken meaningful steps to address these issues, including adding temporary staffing support and refining processes for efficiency. We are committed to maintaining strong talent across our organization. This means both bringing in leaders with broad claims expertise and fresh perspectives and investing in the growth of the talented people we already have. We are proud of our leadership development programs and our track record of promoting employees from within. It is important to us to recognize the hard work of our teams and to support our employees through change. Both remain active priorities for our team. Thank you again for sharing your perspective and for your continued contributions.
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