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Texas Mutual Insurance Company

Engaged employer

Claims - Claims Texas Mutual Insurance Company Employee Review

1.0
7 Jul 2014
Recommend
CEO approval
Business outlook

Pros

The health insurance package is the only bonus!

Cons

Where do i begin? This company sucks since the new CEO took over! He ran Seaford into the ground and Texas Mutual is next! He's brought in his own people with him and they are just as cold hearted as he is! The old Ceo said your priorities should be as follows: GOD, FAMILY, & JOB! This new guy money, money, & more money. THIS IS THE WORST COMPANY I HAVE EVER WORKED FOR!!! IF you are in Underwriting you may make it, if in claims forget about it. Claims have unrealistic expectations of there adjusters. There is no way humanly possible that you can complete everything that is expected. Its not enough hours in the day to do your job. They need more people, but yet they keep firing people!! Turnover is astronomical! Texas Mutual prides themselves in snatching the rug from underneath there employees! They insure the undesirable, which means you can expect ALL the claims you handle to be undesirable. If i knew back then what i knew now i would have passed on there bogus offer. The compensation is no where near the extra hours you put in. Claims is there ALL TIMES OF THE NIGHT WHEREAS UNDERWRITING BARRELS FOR THE DOOR AT 330/4PM!

Explore other reviews about Texas Mutual Insurance Company

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent Company to work for. Always strives to do the right thing.

Cons

No negative opinions for working here.

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The mission and resources can be counted as pros as compared to other carriers, benefits are decent

Cons

Supervisor and Senior management additions and changes have been a nightmare. Abrupt changes to content and standards have been implemented with no guidance or direction. Already unmanageable workloads have doubled because directives are unclear, inefficient and not thought out, not from any realistic perspective from people completing the work. Staff is struggling to adapt to changes but supervisors and management insist “ we figure it out” burning valuable time guessing and results being rejected. Excessive meetings are help and promise to reduce workloads and provide clarification but things continue to deteriorate. Existing staff is required to attend extensive leadership training he but when positions open, outside candidates are hired WITH NO EXPERIENCE in lieu of current dedicated employees. Staff struggled to understand the roles of management as they don’t provide guidance or support and often have no recent work g knowledge of the current job, it’s demands and it’s process.

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Texas Mutual Insurance Company Response
1d
Thank you for sharing your feedback and for your years of service to Texas Mutual. We value your contributions and perspective. We appreciate your recognition of our mission and benefits and take your concerns around leadership changes, workload, and communication seriously. In recent months, the Claims team conducted listening sessions, which led to a temporary increase in meetings, but allowed us to gather meaningful feedback to better understand the employee experience and identify where changes were needed. As a result, we have taken meaningful steps to address these issues, including adding temporary staffing support and refining processes for efficiency. We are committed to maintaining strong talent across our organization. This means both bringing in leaders with broad claims expertise and fresh perspectives and investing in the growth of the talented people we already have. We are proud of our leadership development programs and our track record of promoting employees from within. It is important to us to recognize the hard work of our teams and to support our employees through change. Both remain active priorities for our team. Thank you again for sharing your perspective and for your continued contributions.
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