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Texas Mutual Insurance Company

Engaged employer

Good Company, Great People - Anonymous employee Texas Mutual Insurance Company Employee Review

4.0
28 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When I was there there were nice yearly raises and bonuses. I had work/life balance and flexibility to care for my kids when sick or just needed time for other things.

Cons

The last few years have had lots of turnover and big changes, like most companies these days which can be a struggle when so many things change at once.

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Texas Mutual Insurance Company Response
2y
We appreciate your thoughtful review. At Texas Mutual, we take pride in providing a healthy work life balance for our employees. Much like many companies at the height of the pandemic, we experience an unusually high rate of turn over and now we are proud to say that we have managed to return to pre-pandemic retention rates. We'd like to wish you all the best and thank you for your service at Texas Mutual!

Explore other reviews about Texas Mutual Insurance Company

5.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent Company to work for. Always strives to do the right thing.

Cons

No negative opinions for working here.

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The mission and resources can be counted as pros as compared to other carriers, benefits are decent

Cons

Supervisor and Senior management additions and changes have been a nightmare. Abrupt changes to content and standards have been implemented with no guidance or direction. Already unmanageable workloads have doubled because directives are unclear, inefficient and not thought out, not from any realistic perspective from people completing the work. Staff is struggling to adapt to changes but supervisors and management insist “ we figure it out” burning valuable time guessing and results being rejected. Excessive meetings are help and promise to reduce workloads and provide clarification but things continue to deteriorate. Existing staff is required to attend extensive leadership training he but when positions open, outside candidates are hired WITH NO EXPERIENCE in lieu of current dedicated employees. Staff struggled to understand the roles of management as they don’t provide guidance or support and often have no recent work g knowledge of the current job, it’s demands and it’s process.

1
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Texas Mutual Insurance Company Response
10h
Thank you for sharing your feedback and for your years of service to Texas Mutual. We value your contributions and perspective. We appreciate your recognition of our mission and benefits and take your concerns around leadership changes, workload, and communication seriously. In recent months, the Claims team conducted listening sessions, which led to a temporary increase in meetings, but allowed us to gather meaningful feedback to better understand the employee experience and identify where changes were needed. As a result, we have taken meaningful steps to address these issues, including adding temporary staffing support and refining processes for efficiency. We are committed to maintaining strong talent across our organization. This means both bringing in leaders with broad claims expertise and fresh perspectives and investing in the growth of the talented people we already have. We are proud of our leadership development programs and our track record of promoting employees from within. It is important to us to recognize the hard work of our teams and to support our employees through change. Both remain active priorities for our team. Thank you again for sharing your perspective and for your continued contributions.
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