Senior Leadership team has no idea what they are doing and make bad decision after bad decision - Engineer TextNow Employee Review

1.0
18 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good Pay Decent benefits (used to be a lot better)

Cons

- Senior Leadership team has no idea what they are doing and make bad decision after bad decision. -No adherence to process, no standards and no accountability! - The company culture has completely tanked over the last 2 years, TextNow used to be a great place to work.

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TextNow Response
11mo
Thanks for taking the time to share your feedback. We're glad to hear pay and benefits meet your expectations, as we’re always working to ensure our total rewards remains strong. We’re truly sorry to hear that your experience at TextNow hasn’t matched your expectations. Especially if you’ve seen a shift in the culture you once valued. As you know, culture is something we take very seriously, with our Values Bootcamps, culture interviews and more. We know it requires ongoing attention, reflection, and effort from everyone, especially our leadership team. While we recognize that not every decision will land perfectly, we are committed to learning from both our wins and our missteps. We value open and honest feedback and are constantly working to improve processes, clarify standards, and build stronger accountability across the organization. We will continue evolving to create a place where people can do the best work of their careers.

Explore other reviews about TextNow

5.0
29 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission driven company, with no brilliant jerks policy.

Cons

Some constantly changing priorities cause swirl and inability to execute at times

1.0
5 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very little to speak of because I wasn't on a good team.

Cons

Extremely toxic environment created by HR. Horrible SLT. It's a bait and switch where they pretend they're all about benefits and people but when boots come to the floor, they churn out people. I had to take this company off my resume as it provided no career advancement at all. I hate to say it, while many of the folks are great and have wonderful experience, the overall SLT is seriously lacking in experience given where the company currently is and strategic decisions are few. Feels like being a big fish in a small pond.

11
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TextNow Response
1y
Thank you for taking the time to share your feedback. We're sorry to hear that your experience at TextNow didn’t meet your expectations. We take all reviews seriously and are continuously working to enhance communication, engagement, and career development opportunities for our team. We regularly gather feedback from employees through engagement surveys to ensure we are on track. We also offer generous learning and development budgets to support career growth. As of 2025, promotions can now happen at any time throughout the year not just during performance reviews. We want to encourage high performance, and our Senior Leadership Team is committed to ensuring that every employee feels supported, valued, and empowered to contribute to our culture and growth. While we regret that your time with us wasn’t as positive as we’d hoped, we truly appreciate your contributions and wish you the best in your future endeavors.
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