Going Downhill and Getting Worse - Sr Project Manager The Cigna Group Employee Review

2.0
13 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Used to be great. Pay is still at or above average for the industy, but they aren't hiring anyone. And when they do, it requires a lot of high level exeption approvals.

Cons

For a long time, it was a great company, with a great culture and it really seemed like leadership was one of the rare examples of 'getting it right.' Then the red flags and concerning decisions started. Cigna has been traditionally a mostly virtual company. Of the 78k-ish employees, only about 20k were ever in the office. I've been remote for many years, long before the pandemic. The first move was eliminating home internet for remote workers unless I think you are Band 2 or something. Not terrible, but a red flag. Then the hiring freezes. There are pressures across the industry, but it seems like Cigna has some major issues going on. Expenses are growing and revenue isn't. Never good, but as a publically traded company, that means it's Panic Time. Roles are going unfilled, work is being dropped, and there isn't much end in sight. The final straw (for now) is the "Future of Work." This is Cigna's 'return to office' effort. Not uncommon these days - a lot of companies are doing it. But Cigna is taking a particularly draconian approach. Unless you are a nurse, if you live within 50 miles of a Cigna office, you're going in 3 days a week, absolutely no exceptions, not considerations, and no changing it. If you don't like it, there's the door. This is an outrageous policy. It might make sense if you live in or around Hartford, or one of the larger locations like Arizona. But for folks that will be going into some random satallite office with no ammenities and no one they work with, it's crazy. You may end up spending 3 hours a day in the car to work virtually. All in the name of 'collaboration.' By 'collaboration,' they seem to mean 'chewing the fat at the Keurig with someone you don't work with.' This comes across like a covert layoff. They need to reduce headcount, period. This is easier than severence and keeps them out of the headlines. It's already working. Folks are heading for the exits, with lots of early retirements and sudden departures for 'external opportunities' by long time employees, up and down the payscale. For now anyway, I'd avoid this place if I were you.

Explore other reviews about The Cigna Group

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on customer service and employee satisfaction

Cons

Insurance premiums can be expensive but overall benefits are comprehensive

avatar
The Cigna Group Response
1mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
The Cigna Group Response
1w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
See reviews by: Helpful|Rating|Date|All