Pros
When I started we used motivational interviewing to meet people where they were and help take them where they needed to be. It’s nothing like this now. Oversea people do call one and it’s such a horrible disjointed customer experience now.
Cons
Now we just ask a bunch of assessment questions and have no time to talk to the customer because we are 30 min back to back with no admin time. Upper management doesn’t understand it takes 10 min to be fully prepared to call a customer so we are never prepared…..we don’t know gaps or incentive or anything because it takes time to look it all up and we have no time to look it up. The systems run so slow and don’t talk to each other that every customer is like a research project. All coaches miss so many things due to how disjointed it is. The notecube is so long you can’t easily review the note from last call, because they have added so much junk that is not needed in the notecube.
