Not great as they make it seem - Overnight Processing The Container Store Employee Review

1.0
10 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The discount - that's it.

Cons

Where to start... I currently work overnight in NYC. Its been a nightmare from the day I started. While a good amount of the overnight "leads" are great - one or two need serious MANAGEMENT training. Extremely condescending and belittling. I find it disgusting when they yell "Get over here now". And you're expected to run like a dog to whoever is calling for you. You're expected to work at fast past otherwise if you don't finish the morning team is irritated by the amount of work they are expected to do. Sick time - that's joke. Even if you have a doctors note, you will still be written up. Death in the family - written up. People have been working there for years and still not fired but the new people coming in, forget it. Textbook favoritism. On the job injury - be careful when getting hurt, especially if its your partner that you are teamed up with that night accidentally injures you, you will be called in to take a drug test - not your partner. Go figure. Let me clarify... this review is for the NY locations (Lexington Ave and 6th Ave). the Lexington Avenue location is the one you need to avoid. The people are the worst there. The turnover rate is disgustingly high because the managers do not know how to manage or speak to their employees. The 6th Avenue location is the place to be all of the managers and employees genuinely are nice people and it seems like a great place to work especially those looking for a day time job. Also, it's the money maker.

Explore other reviews about The Container Store

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

1
3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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