Account manager - Account Manager The Icon Groups Employee Review

Dear Reviewer, Hey there! First off, thank you for taking the time to share your interview experience with The Icon Groups, though we're afraid you put it in the wrong section. You are writing as if you were an employee, but sadly we know that not to be true. Regardless, we're happy to offer feedback to some lingering questions it seems you have! 1) We have a 3 step interview process before ever on-boarding a new team member, with a strong emphasis on the second interview. The second interview is a FULL day of job observation of a current team member. An interviewee is able to see daily responsibilities, hours, face to face presentations with the customers our clients generate for us and more. There is not a single soul that begins at The Icon Groups without a 100% clear understanding of their position. Your comment regarding smoke and mirrors alludes us. 2) An MLM company, firstly, would never work for the client that we do, AT&T. Secondly, MLM companies require not only an upfront investment into the product that you're selling, but also promotes the recruitment of your own friends and family. Though there is nothing wrong with that line of work, it couldn't be further from what we do. Our team members are W-2, salaried/commissioned employees and we have a Human Resources department who's sole focus is hiring and monitoring employee satisfaction. We don't need to churn and burn through people to bring our client the results they ask for. Our team ranges in ages, education levels and fields of study, so the remark about preying on college grads is short-sighted. Again something you would know if you had worked for our firm. 3) Lastly, our schedule begins at 11 AM and lasts until 8 PM. If someone chooses to come in earlier to prepare for their day, have a developmental meeting with management or socialize, that is of their own choice but not required! Our office doesn't open until 9 AM so we're unsure how people would begin working at 8 AM. Overall, we hope that we've provided you further clarification and want to apologize that your interview experience with us wasn't satisfactory. Whether the position was a good fit or not professionally, we would have still liked for you to walk away complimentary of the people you interacted with. We wish that you had felt comfortable enough to talk with a Human Resources team member or myself and want to extend our office number should you like to talk with someone further. Take care and best of luck! Sincerely, CEO/Eric Hoffman 615-428-2685