7y
Dear Painstaking,
I’m sorry it’s taken me a few weeks to respond to your review which I (and your coworkers) found both disheartening and sad. It certainly stands out from the rest of the recent reviews that more accurately reflect the culture we are building. For that, I’m sorry.
I did want to address some of your comments for the very reason that they stand out from what your coworkers have themselves posted, and it’s important to point out the positive flip side of what you observed.
First, you are right that we have a lot of cooks and everyone has an opinion. We embrace that. We’re a scrappy entrepreneurial shop with a group of people that truly CARE about their work, their clients and each other. Yes, we have healthy debate. Yes, we disagree. But at least everyone has a voice and an opportunity to contribute. We don't want anyone to feel like they should just sit at their desk and encourage everyone to stand up and make themselves heard.
Second, you are also right that our workflow isn’t as buttoned down as it should be. (This is likely the by-product of tripling in size in less than a year and adding so many amazing people to our team!) All I can say is that we have been actively working on fixing this gap through right-sizing teams, collaboration, role clarification and hiring. This does takes time, but we're working on it.
My last point I is that I wholeheartedly disagree with is your comment about misery. I invite anyone to drop by our shop and tell me what they think. This is a hard-working group of folks that still take time to laugh, to play with the dogs, and to debate which pickle is the best on Taste Test Fridays. If that’s misery, then I want more of it.
One last thing: I’m very proud to share that we were recently certified as one of the Best Places to Work in Canada. That was based on an anonymous survey from the staff, 98% of which said they would recommend The Mark as a great place to work. I’m truly sorry you couldn’t say the same.
Tracy