Anyone rating this above 3 stars is fake - Copywriter The RealReal Employee Review

2.0
31 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Great creative people working here as a passing by, until things get figured out. You can make great connections here as far as friendship and even future endeavors go!

Cons

The reason why TRR is growing rapidly is simultaneously working towards its demise; incredible volume. Directors, VP's, the CEO and managers are blinded by the numbers they aim to procure, yet fail to foster its growth. Watching Trr grow over the past two years is like watching someone blow air into a water balloon- it's just not meant to fill like that, and you're anticipating the pop. Everything they aim to do is to reach a top line goal of numbers, numbers, numbers. So, they push employees, they push consignors, and they push customers. The base of this company that is really producing the numbers they need get neglected and seen as replaceable. Funny thing is, higher ups think the core jobs of this company are "easy" yet never had to do them themselves. The nature of any job in operations lacks humanistic values. Because it is all about numbers, all you're expected to do is produce. Now, this is just the name of the game, and honestly a job like this works well if you're starting off, or if your personal life needs attention; its mindless. So much negative reviews and outlooks on TRR Could have been avoided if they just had better management that treated the people working there like.... People. Instead, you have managers and directors who are more concerned about filling the voids of their insecurities through power moves than actually being professional. It's a headache and a half to work here if you're a real one. Also, the physical environment here (warehouse) is a hot mess. It's dusty, mad cold or too hot, dirty and people get sick every other week. I've complained about it 1700 times and they literally don't care. Funny that they want to over-work employees in an unhealthy space, but expect them to not call in sick 🤔. It's not a horrible start off point, but the companies infrastructure and vision make no sense. They are just trying to piggy back off of anything anyone says is cool, but the entire merchandising team has zero taste. Essentially, they are working with unsustainable practices (every department here deadass) and riding a crashing wave of the trend that is consignment clothing.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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