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      The RealReal

      Engaged employer

      The RealReal reviews

      Employees Make An Impact - Sales The RealReal Employee Review

      5.0
      11 Sept 2017
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      The vast majority of employees like working here as they see what we are doing and are part of something that has never been done before. Hard work and ethic are recognized and those that perform know they are making an impact to the company's success.

      Cons

      It's a start-up even though it's been one for 5+ years and with that comes growing pains. The business moves fast and that comes with mistakes but these are not done intentionally. So if you are a person that needs a button down job with all processes and practices well honed this is not the place for you.

      avatar
      The RealReal Response
      8y
      Thank you so much for taking the time to write a review, and I am delighted to hear that you love working here! We absolutely need to focus on better communications--it's a challenge with growing so fast and spread in many locations, but we will.

      Explore other reviews about The RealReal

      5.0
      31 Jul 2025
      Marketing coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Everyone is amazing here, best ever

      Cons

      None it’s a dream job

      avatar
      The RealReal Response
      10mo
      Thank you for your review! We’re thrilled to hear that your experience has been so positive and that you feel supported and inspired by the team. It's incredibly rewarding to know that you view this as a dream job, if you have any additional comments or concerns, please reach out at https://therealreal.allvoices.co/.
      2.0
      13 Jun 2026
      Resales specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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