Horrible - Anonymous employee The RealReal Employee Review

1.0
30 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good friends. The location is OK Pizza Thursdays are nice. The health insureance is good. That's the only pros I can mention.

Cons

This is a horrible place to work. They changed out the HR team but they werent the problem. The director and managers run the place and they are the problem. They play favorites all the time and only care about people who dress fashionably. They even go so far to laugh and make fun of us not in their elite group. I talked to the old HR team about the favoritism and how I saw some people treated. I know they tried hard to stop this behavior and bring it to the attention of executives but the executives always side with the director and managers. The executives let the director and managers do whatever they want and don't care about the fair treatment of everyone. It's catty like high school. And that makes it hard to come to work every day.

Explore other reviews about The RealReal

5.0
31 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Everyone is amazing here, best ever

Cons

None it’s a dream job

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The RealReal Response
10mo
Thank you for your review! We’re thrilled to hear that your experience has been so positive and that you feel supported and inspired by the team. It's incredibly rewarding to know that you view this as a dream job, if you have any additional comments or concerns, please reach out at https://therealreal.allvoices.co/.
2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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