RUN - Luxury Manager The RealReal Employee Review

1.0
11 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Learn popular CRM platform which can be useful at other companies

Cons

impossible commission structure , leadership is not truthful about compensation, treat clients horribly,

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The RealReal Response
5y
Thank you for taking the time to share your feedback with us. It is important to hear what we are doing well and where we can improve. Our leaders have a responsibility to be authentic and develop our people to their greatest potential, as well as to provide our customers with a high level of service and excellence. Please reach out to trrfeedback@therealreal.com if you would be willing to report details about your concerns.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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