Successful Business Plan, Poor Upper Management and Lack of Work/Life Balance - Account Luxury Manager The RealReal Employee Review

2.0
12 Jan 2021
Recommend
CEO approval
Business outlook

Pros

-successful business plan -a public company as of 2019 -generous commission structure -fun company events -work from home -internal competitions with potential to receive bonus cash/site credit

Cons

-working over time every single day, 7 days a week in order to meet business needs -even though you're working over time it is never enough for the upper management. They do not reward you in any way except for maybe a site credit bonus here and there. -They cracked down on PTO ever since they went public, extremely hard to even get a weekend off -TONS OF DRIVING, was in the car 8 hours of the day. And If you weren't in the car for that long you most likely were not achieving your targeted goals. -Had to ship tons of HEAVY bags daily with annoying UPS staff. -Always on the phone they give you -Clients for the most part are super rude. The manager generally always takes their side. -Takes months to master balancing your time/schedule for this job. -Truly this was a job for 6 people in 1. -Management super snobby, unhelpful, and stressed beyond belief. -Do not follow through with promotions or transfers when promised -HIGH TURNOVER RATE

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The RealReal Response
5y
Thank you for sharing your thoughts with us. We are happy to hear that you valued our company culture and perks. As we continue to innovate and scale, we are focused on rewarding productivity and identifying how we can better drive structural efficiency. Improvement is something we constantly strive for and your feedback has been helpful in understanding how we can evolve.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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