Unsatisfied, uncomfortable, disappointed - Inventory Operations The RealReal Employee Review

1.0
6 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Insurance. The bonus checks I suppose.

Cons

I feel let down. Let’s start there. After being a consistent and loyal employee for what’s been over three years now and I’ve seen absolutely no growth or development in my path at TRR. I opened the West Hollywood store and was placed in the inventory specialist position and I’ve been that ever since. Every touch base conversation that I’ve had with upper management I’ve been praised for my ability to work efficiently as a team player and for my skills improving over time, it’s been made well aware that I’m an ideal employee for the team but the growth within the company does not reflect those conversations, it feels more like a “good job” and a pat on the back sending me on my way. I know I deserve more because I’ve put in the time and effort. Work is incredibly uncomfortable now because I’ve made attempts to grow and move into other departments and the process was highly unfavorable leaving me feeling stagnant and not not good enough. I presented myself and did the ground work for a new role, mood boards, did multiple interviews and was ghosted mid process. Very unpleasant and uncomfortable to have to work somewhere where you were aiming for a position, made to feel like you were close or could possibly be a strong candidate then communication falls short and I hear nothing. Am I still expected to come to work happy and thrilled for the day? There was also a conversation initiated with head of HR. It was read, and again the conversation died. This company has to take better care of employees.I wouldn’t recommend to a friend or stranger.

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The RealReal Response
4y
Thank you for bringing your experience to our attention. We appreciate you sharing your experience and for all of your contributions throughout your time at TRR. Please know, we have launched company-wide career pathing and expectations by career level. This will ensure internal growth is not only attainable but also transparent so employees are aware of what it takes to get to the next level. We understand your frustration and invite you to connect directly with trrfeedback@therealreal.com to restart the conversations with management and HR.

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5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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