Toxic Workplace - Lifeline Crisis Worker The Trevor Project Employee Review

The best management and team I ever worked with doing work I appreciated with a focus on a vulnerable population.

Due to their focus being on LGBTQ youth, they are unfortunately at the mercy of trends in both politics and in philanthropy. Several rounds of layoffs happened as fewer people have maintained their conviction to protect queer youth.

The mission is one that is important and life-saving. The direct service staff is amazingly passionate and empathetic.

Upper management is completely disconnected from the mission and the severe impact the work takes on the mental health of the direct service staff. They’re running the organization as a corporation and expecting the employees who actually communicate with young people on the lines, text, or chat to act like robots.