Pros
overall a friendly, open-minded, people-first mentality for a service job. there's a big emphasis on inclusive, LGBTQ friendly, anti-racist, anti-sexist, pro-environmentalism, all that stuff. company culture is a big thing. pay is pretty good, and it's an overall chill work environment.
Cons
management can be chill to a fault. training is inconsistent, important changes or updates will be lost in a casual email, conflict or issues with employees are ineffectively dealt with if not ignored altogether. management is very friendly and buddy-buddy with employees, which is nice to a point, but gets muddy when they have to assert "being the boss." upper management is disconnected from day-to-day at the stores. ceo would come in, look around, and instruct changes that disrupted the flow of the store.