Avoid!! Positive reviews are fake and written by managers ***** - Protection Specialist TopQuote Employee Review

1.0
24 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Met some good friends here but the job has no positives

Cons

Call centre job pretending to be a graduate role. Working hours are way too long for the pay. Staff treated extremely bad. Broke all Covid regulations the entire time I was there leading to a full office breakout. No access to drinking water. Would avoid. Negative reviews are constantly being deleted by managers.

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TopQuote Response
5y
Whilst we will take on board any critical or constructive feedback, some of your points are frankly ridiculous and do not warrant comment. It is important to state that businesses have had to make significant modifications to working practices during the health pandemic and closing the kitchen was a logical measure to ensure the safety of all staff. When the office was re-occupied, we conducted our risk assessment and management agreed that having communal equipment (kettle’s, plates, cups, microwave etc) was not a workable approach under the circumstances. It was made perfectly clear to all staff that they must either bring in their own refreshments/ food, or source them from the many local places on our doorstep, during their regular breaks. We also supplied staff with their own flask to assist. This approach was common sense. The company has gone to great lengths and expense to provide all manner of precautions from one way systems, screens, PPE, wall mounted disinfectant wipes, hand sanitiser, regular lateral flow testing, temperature testing, enhanced cleaning and regular fogging, etc. We have taken the situation very seriously and supported our employees whenever and wherever needed. Whilst you were only employed for less than a year, you achieved a 25 percent increase in your salary which was a testament to our collective hard work. You decided to give up and that was your prerogative. We wish you every success in whatever job that you decide to pursue in your future.

Explore other reviews about TopQuote

1.0
31 May 2024
Recommend
CEO approval
Business outlook

Pros

You get 2 bottles of cheap beer every Friday (if the ‘managers’ are in a good mood)

Cons

- The way this company treats you is AWFUL. No amount of money would make me ever recommend this job to anyone. When I told my manager I was struggling very badly with mental health issues (mainly because of this job) he threatened that I would have the job taken off of me and I had dirty looks given to me all day while I was crying in my chair taking calls. - The amount of pressure that is put onto you is just unexplainable…you will be pulled into at least 2 meetings per day while they slate you, scream at you, tell you how awful you are at the job and then talk about coc*ine on the weekends. - You will be bullied and made fun of by everyone because the people that decide to stay there are just narcissists. - The pay is awful for what you have to do - you will be calling the same numbers every single day (around 2/300 calls) pestering people to get a new life insurance even though they have said no 500 times. • I always use this job experience as an example of the worst job I have had and will ever have. If you want to be made to feel as if you want to jump off a bridge then go here!

2
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TopQuote Response
2y
Thank you for reaching out regarding your experience whilst at TopQuote. We are sorry to hear that you formed such negative feelings and opinions in the few weeks you were with the company. We take all feedback seriously and appreciate that we have an opportunity to address your concerns. Our goal is to create a motivating, driven and dynamic workplace for all so I am sad to hear that you feel this wasn't the case for you. It is made clear to candidates during the 3 stages of the interview process exactly what the roles and responsibilities of the job are along with the salary, commission, and bonus structure, so we are disappointed to hear this did not meet your expectations. We are sorry to hear that you struggled with your mental health during your time with us and can assure you the health and well-being of our staff are our main priority. We wish you well with whatever you decide to do moving forward
3.0
20 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- The training process was excellent, Craig (Training Manager) and Amy (Recruiter) are fantastic as well as very helpful and supportive. - Other employees are very welcoming and friendly and will often provide tips and encouragement. - The process to follow when on calls is well put together. - Its central location is very convenient and has great views. - The office itself is good quality.

Cons

- The Head Sales Manager unfortunately is less than compassionate, is unapproachable, and is a downfall of the otherwise very positive work environment. - The 2/3 meetings held per day are almost always very negative and, although feedback as a general rule is always useful, it becomes tiresome when the focus is always placed on poor aspects of the office performance. - New employees are told the job does not involve cold calling as clients already have a policy; it is cold calling, or certainly as close to it as you can get and you must be prepared that often clients will treat it as such.

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