Awful - finding a new job made me realise how bad it was - Sales TopQuote Employee Review

1.0
15 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Gained experience for CV. Decent office location. The sales staff were nice but they have all left. Provided free drinks and food a couple of times for staff parties.

Cons

Bad hours 8.30-6 Toxic senior management - nothing is ever good enough. No real oppirtunity to make good money initally due to a weak commission structure, delayed bonuses for 3 months, no reduced targets when you have holidays, majority of staff didnt hit target, cold leads, no real dialler system etc... Toxic atmosphere - constantly micromanaged with no sense of freedom. Weird holiday system. Taking holidays is looked down on - days need to be acrued, often only get approved a couple of days before and can be declined if you have not sold enough that week. They also request to know why you are taking a holiday which is really weird. Constant staff turnover. Literally no one i ever spoke with ever said they enjoyed the job.

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TopQuote Response
4y
Hours are always made clear from the outset. We work Monday to Friday, full time hours and full time pay/earnings. You are not working hard alone, everyone in the business works hard too. We are confident that any experienced person will tell you that hard work is a prerequisite for achieving success. Commission – It’s unfortunate that you gave up within your first month because we are confident that you would have seen a return with some sustained effort. Performance related pay is attractive to those that are prepared to put in a performance. Salaries - Based on staff who are currently working at TQ and have been here for 6+months - basic salaries have risen from between £20k-£30k and OTE of £29-£45k is currently being achieved. Every sales person who has passed probation in this office has received a salary increase. Management – Trying hard, learning from mistakes and success is always celebrated and rewarded at TQ - Support is offered to everyone and we always aim to be understanding of all our staff. Of course staff also have to understand they have to follow some rules in working life, and that every job has them. Re holidays: if holidays are requested at the last minute (which I believe in this case it was) and many sales staff are already booked off, a basic reason for holiday urgency may be requested to see if an alternative can be sought - The holiday request that you refer to was granted. High staff turnover - Sales is a difficult industry especially for people who have not had much/ if any work or sales experience beforehand, therefore turnover will naturally be higher than other companies and industries. We do however thoroughly discuss expectations and demands of a sales job throughout the interview process and induction. Our willingness to teach inexperienced staff can have consequences, but the benefits outweigh the risks and we believe in nurturing talent. A good proportion of our employees have been here for many years. Micromanaging - We would never throw someone in the deep end having just come out of 2 weeks of induction training. It is only natural that we would want to provide hands-on support to help you settle into a new environment. As previously stated, it is a difficult industry, especially if you have not worked in it before therefore it’s natural that we want to be on hand to provide you every opportunity to make the job a success. When you fail, we fail. There are no winners when it doesn’t work, but we try to learn from our mistakes and we keep making improvements. We wish you luck in the future

Explore other reviews about TopQuote

1.0
31 May 2024
Recommend
CEO approval
Business outlook

Pros

You get 2 bottles of cheap beer every Friday (if the ‘managers’ are in a good mood)

Cons

- The way this company treats you is AWFUL. No amount of money would make me ever recommend this job to anyone. When I told my manager I was struggling very badly with mental health issues (mainly because of this job) he threatened that I would have the job taken off of me and I had dirty looks given to me all day while I was crying in my chair taking calls. - The amount of pressure that is put onto you is just unexplainable…you will be pulled into at least 2 meetings per day while they slate you, scream at you, tell you how awful you are at the job and then talk about coc*ine on the weekends. - You will be bullied and made fun of by everyone because the people that decide to stay there are just narcissists. - The pay is awful for what you have to do - you will be calling the same numbers every single day (around 2/300 calls) pestering people to get a new life insurance even though they have said no 500 times. • I always use this job experience as an example of the worst job I have had and will ever have. If you want to be made to feel as if you want to jump off a bridge then go here!

2
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TopQuote Response
2y
Thank you for reaching out regarding your experience whilst at TopQuote. We are sorry to hear that you formed such negative feelings and opinions in the few weeks you were with the company. We take all feedback seriously and appreciate that we have an opportunity to address your concerns. Our goal is to create a motivating, driven and dynamic workplace for all so I am sad to hear that you feel this wasn't the case for you. It is made clear to candidates during the 3 stages of the interview process exactly what the roles and responsibilities of the job are along with the salary, commission, and bonus structure, so we are disappointed to hear this did not meet your expectations. We are sorry to hear that you struggled with your mental health during your time with us and can assure you the health and well-being of our staff are our main priority. We wish you well with whatever you decide to do moving forward
3.0
20 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- The training process was excellent, Craig (Training Manager) and Amy (Recruiter) are fantastic as well as very helpful and supportive. - Other employees are very welcoming and friendly and will often provide tips and encouragement. - The process to follow when on calls is well put together. - Its central location is very convenient and has great views. - The office itself is good quality.

Cons

- The Head Sales Manager unfortunately is less than compassionate, is unapproachable, and is a downfall of the otherwise very positive work environment. - The 2/3 meetings held per day are almost always very negative and, although feedback as a general rule is always useful, it becomes tiresome when the focus is always placed on poor aspects of the office performance. - New employees are told the job does not involve cold calling as clients already have a policy; it is cold calling, or certainly as close to it as you can get and you must be prepared that often clients will treat it as such.

2
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