Headless chicken - Anonymous employee Touch Surgery Employee Review

Thanks for taking the time to write this feedback. As a co-founder I read everything that comes through Glassdoor (both good and bad). I hear what you're saying about changing strategies, and rapid growth. In 2018 we were faced with many challenges as we sought to bring a number of new products to market. With any early product there is always a lot of learning to do - we learned regularly what aspects of our new product lines worked well and which did not. Direct feedback from surgeons (who have many different opinions) did cause our product evolution sometimes to zig zag more than it should have. I can understand how this translated to confusion within our teams and hope to resolve these communication issues in 2019. One of the things we need to do a better job of is getting our development teams in front of our customers on a more regular basis, as I can see that a lot is lost in communication between ORs around the world and our lab in London. Excessive travel is a common danger as a co-founder. Again I admit that it's true - we did travel a huge amount in 2018 as we sought to gather external support from surgeons, customers and investors. I also see how that can have a detrimental effect on internal teams - again something that we want to address in 2019. Communication is something that we are also focusing on improving in 2019 - with more transparent and simpler company goals, and company structures that promote more cross-team collaboration and less competition for resources. In 2018 we did suffer from some internal team fragmentation, which can easily come across as internal politics - point well received. Rapid growth for a startup is often a curse as much as it is a benefit. We've suffered like many startups from the consequences of growing teams without adequately improving our company communication methods. Again this will be improved in 2019.