16 Mar 2018
ToursByLocals Response
7yWe’re so sorry to hear this employee experienced distress during training and coaching sessions. We listened to those complaints at the time, and discussed them with the manager involved. As a consequence we feel that she (and the whole management group) have acquired greater skill in giving appropriate feedback.
With regard to the last comment, we prefer to promote people from within. The person in question started in customer support. Her Bachelor degree in Economics, together with internally provided training meant that she was well positioned to take on the work of an accountant.