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      Trace One

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      Trace One reviews

      Customer Support Team collapsing - Product Support Specialist Trace One Employee Review

      1.0
      29 Mar 2018
      Product support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Some fantastic colleagues within the company, and also some great benefit schemes provided. Potential is there in the company, however with the current Managment and structure, this potential is becoming less obvious.

      Cons

      Terrible mnagament team, poor wages, poor retention of current customer base, big cuts throughout the company. Management team need to work together to restructure Trace One in a way that both focuses on the future and also keeps current clients happy. Trace One must also ensure they appreciate and reward key colleagues who are keeping the company going.

      avatar
      Trace One Response
      6y
      Dear colleague, thank you for your review. As you point out, conviviality at work and good internal work relations are very much appreciated by our employees. We encourage it by organizing events such as parties, seminars or after-works. As for benefits and salary packages we use benchmarks to ensure our compensation remains competitive against market. Trace One is undergoing a transformation to focus on customer care, on innovating with regards to our solutions and on developing its sales culture. Meanwhile we are sorry for your evaluation of the management. At Trace One, new managers are engaged based on their skills, experience and leadership qualities. We implemented a Trace One Manager Academy to develop our managers and launched 360° evaluation to measure progress.

      Explore other reviews about Trace One

      5.0
      19 Feb 2025
      Senior accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay structure was acceptable for me

      Cons

      Human resources could be fickle at times

      avatar
      Trace One Response
      1y
      Thank you for sharing your feedback! We’re glad to hear that you found the pay structure acceptable. Regarding your comment on HR, we strive to provide consistent and supportive experiences for all employees. If you encountered challenges, we’d appreciate the opportunity to learn more and improve. Please feel free to share any specific concerns with us directly. Your insights help us grow and enhance our processes.
      2.0
      5 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance, some friendly colleagues, decent amount of autonomy depending on which team you're on, little to no accountability

      Cons

      Incompetent leadership actively making decisions that hurt the business, an extremely outdated product and high customer churn. PE owned with little profit left to extract coupled with unrealistic goals based on minimal budget. Serious lack of HR support (especially in US) for everything from benefits to tax requirements, no real career path or advancement opportunities (even promotions come with less than 5% or no raise), obsession with hierarchy, painfully slow and inefficient internal processes, lots of dead weight because it's very difficult to fire people in Europe. This company is a joke. RUN don't walk away from them.

      1
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