Toxic culture that allows bullying at managerial levels - Anonymous employee TransUnion Employee Review

1.0
19 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of the people are awesome, friendly and hardworking

Cons

Jobs are being offshored (sorry, “realigned to different geographic territories”) to save $$- even at the detriment of project deliveries that will benefit the company long term. Actual core workers (developers) are being put upon more and more with very little incentive, benefits or motivation outside of peer to peer friendships. Sales teams are wined and dined at every available opportunity and other workers (including those developing the product functionality for sales teams to sell) are told to “not be envious”. Bonuses and pay freezes are common….and marked on a curve. So those that meet all performance and appraisal targets will still get marked down at random to avoid any uplift. Easier to leave and get a payrise immediately. Senior managers / directors & exec has become very ineffective and toxic (bar a few key individuals). Key focus is on US shareholders and keeping them happy. Staff have been leaving in droves - including quite a few with 20+ years…with nothing to go to. And then backfilled offshore. Some senior staff are bullies and others are toxic and this is allowed and left unchallenged by other managers / HR (even when witnessed) because of their seniority and to “save face”. At most they are sidelined/ promoted into other jobs. Technology stack lacks investment and trade offs are constantly made in place of strong investment / bold decisions to invest in it and bring it up to best standards. (Think of it as putting a plaster on a severed artery!) Very different to the one I joined and initially loved for many years. Very demotivating atmosphere and employee survey ratings dropping year on year show this. But focus is on keeping customers and US managers happy.

Explore other reviews about TransUnion

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The ability to work from home. Great management that works with you during your onboarding process. This company is about the business and your well being.

Cons

The cost of the insurance isn't affordable! I cant afford the medical and take care of my family.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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