Used to be a good place to work. Now, it's all about the numbers. The previous owners would be so disappointed. - Corporate Travel Consultant Travel Incorporated Employee Review

2.0
26 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Nice managers, nice coworkers, plenty of help when you need it.

Cons

Micro managing like you would not believe. They watch and listen to everything you do even when you're on break on or lunch. The system can STILL hear what's happening in your house! 3 years ago this was very much still a family feel. You mattered. What was going on in your life mattered. Then we got a new phone system and now they harass us CONSTANTLY for every unaccounted for second. It's all about the numbers and no longer about the level of customer service. Hurry, hurry, hurry. It's a disorganized mess. I used to love my job. Now I'm looking elsewhere. We have lost a lot of good agents recently over this new phone system. It's really disappointing.

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Travel Incorporated Response
2y
Thank you for sharing your thoughts. As you know, the travel industry is challenging and ever-changing. To meet the expectations of our clients, we must continually evolve and update the way that we approach our business processes. Our state of the art contact center systems are a part of that, and have allowed us to significantly improve our ability to provide exceptional service to our clients. TI has a long history of valuing both customer service AND our associates. As a current team member, we hope that you will discuss your concerns directly with your manager.

Explore other reviews about Travel Incorporated

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very nice and supportive leadership.

Cons

QRF can lead to burn out

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Travel Incorporated Response
6d
Thank you for taking the time to share your feedback. We're pleased to hear that our leadership team made a positive impression. We recognize that the travel industry can be especially demanding during periods of disruption, and we understand that increased workloads can be challenging. We're committed to continually evaluating our staffing, planning, and support strategies to better assist our consultants during these busy times. We appreciate your feedback and encourage you to connect with your leader or HR if you'd like to discuss your experience further.
1.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

There are none, if you have a disability don’t waste your time it isn’t worth your mental health. You deserve a company who knows the difference between disruptive behavior and sensory overload and who cares about you as an employee.

Cons

They seem to discriminate. With being on the spectrum i had a sensory overload for my first time alone in an airport. It isn’t the same as disruptive behavior as it was flagged as a medical emergency. The company did not attempt to reduce any sensory stressors or offer some form of assistance. Instead they made me feel bad about having a disability that isn’t my fault rather than seeing the disability for what it is. As someone on the spectrum I should have been protected, not just let go when my dedication, commitment, and skills would have outweighed the sensory overload situation. They also said I asked too many questions. Isn’t that what training is for? To ask questions and make mistakes before production? I remember the trainer on day one even telling us ask as many questions as we want it doesn’t bother her she prefers us to ask questions so we can fully understand something. I definitely was targeted just for having a disability.

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Travel Incorporated Response
1mo
While we are sorry that this opportunity did not work out, the claims in this review are not accurate. We remain committed to providing a supportive and inclusive workplace for all team members.
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