Perfect Company to gain experience of diverse technologies and customer usecases - Senior Support Engineer Tricentis Employee Review

Great people, very nice offices, hybrid work schedule, free lunch twice a week, 2 months of remote work, and lots of opportunity to grow and learn. Truly #1 in marketshare with solid products and a long history of success in the space. Profitable company and growing nicely.

Lots of change and competing priorities like every other company in tech right now. Things will settle over time, but AI has disrupted a lot of companies. The future belongs to those who can adapt and even thrive in this new reality. Tricentis is well poised to do that, but the journey through this disruptive phase will take some work.

The people on the team were genuinely great — smart, collaborative, and doing their best in a broken system. That’s it. That’s the whole list.

Leadership at every level — from direct managers to the executive team — was ineffective. There was no coherent strategy. Priorities changed constantly with no explanation, making it impossible to build momentum or trust the direction you were working toward. Micromanagement was excessive and counterproductive. Much of what was asked created duplicate work rather than actual output. Guidance from management amounted to “figure it out” — there was no coaching, no support, just accountability without infrastructure. The compensation plan wasn’t just poorly designed — it was deliberately structured to underpay. On top of that, there was no visibility into quota attainment. No YTD tracking. The metrics used to measure performance changed multiple times mid-year, making it impossible to know where you stood or plan accordingly. Work-life balance did not exist in any real sense. Attrition was significant — roughly half the team left. There were no backfills. The expectation was simply to absorb the additional workload and keep moving.