Poor leadership - Msr TruMark Financial Employee Review

-Very poor leadership. The board of directors, compromised of former employees of bell telephone company, wield way too much authority. As far as I know, none have actual banking experience but they are the primary driver of company policy. -Upper management implements things that really don’t make sense. A lot of their ideas seem half baked; they give no real thought to how their decisions affect those on the front line. -Branch employees are treated mostly as an afterthought, and are continuously given more and more responsibility that used to belong to other departments, with no additional pay. -Management is so afraid of losing business that they will immediately and completely bend over for an angry member, regardless of how abusive they are to staff. -Work/life balance is awful. You will work late nights, weekends, and yes, even Sundays. -Many employees are able to skate by, coasting off of the backs of the more hard working employees - who of course receive no additional recognition or compensation. -You will receive yearly raises, but in my time there I never received more than 3%, which is considered a good raise, but barely accounts for inflation. -Benefits are trash.