Absolutely no loyalty to employees - Senior Manager TruStage Employee Review

2.0
8 Sept 2019
Recommend
CEO approval
Business outlook

Pros

customer focus, ok benefits, good people

Cons

this is the first insurance company that I've worked for that shows 0% loyalty to its employees. How can one say that they are extremely focused on customers but have very little commitment to its employees? Budget numbers come from top and they just eliminate positions whether it makes sense or not. It has been happening for over 5 years since I've been with the company and it looks like it is embedded in the culture now.

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TruStage Response
6y
I appreciate you sharing this feedback. I’m disappointed to hear that you’ve had a negative experience working with us and I’d like to learn more. I assure you we are 100% committed to building the best employee experience possible and it’s important to hear feedback so we can continue to improve. The last few years have been a period of significant – and frequent – change and I know that’s taken its toll on our people. When a company is in transition such as ours, change is often necessary—and I believe it will continue. We understand that our employees are our greatest asset and we continue to make investments that will shape and deliver a better employee experience for all. For now, I’d like you to feel that your concerns are being heard and addressed. I highly encourage you to speak with your manager about your concerns, and if you’re not comfortable doing so, please contact HR4U or our anonymous Speak Freely line (you can find these on the intranet). I want every employee to have the best experience possible. --Linda Nedelcoff, EVP, Chief Human Resources and Strategy Officer

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5.0
1 Jun 2026
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Pros

Great company with lots of problems to solve in IT. There's always room for you to grow, new problems to solve, and they are generally just a good place to work. Hybrid work environment is great as well.

Cons

Non-industry-standard titles for IT employees, and I feel like salaries might be just a touch below industry standards as well.

2.0
18 Apr 2026
Recommend
CEO approval
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Pros

Competitive pay and good benefits

Cons

Way too much going and l everything is a priority. When concerns are brought up as management is struggling to stay above water daily due to leading multiple teams, having a dozen or more priorities and being in back to back meetings every day, the concerns get brushed off and manager is told to figure it out. Lack of long term departmental vision from Director and constant shift in direction. Director does not care about team members and when concerns brought up from team members through the manager to Director, they get brushed off. So much restructuring going on constantly and leades get replaced every few years due to that. Concerns about more outsourcing down the road as new 3rd party company is starting to take a major application and moving data to their data centers. New major solutions get picked without looking at multiple vendors and any research. Director has a tyrannical leadership style and shuts down conversations and suggestions from management. Director only cares about his image to his peers and people above him and does not care about people reporting to him or people that his managers lead. Management and individual contributors morale is low due to above reasons. Not a good long term place to work.

5
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