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      TrueCar

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      TrueCar reviews

      Great experience so far - Consumer Support Specialist TrueCar Employee Review

      4.0
      31 Jul 2024
      Consumer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team environment and everyone is really helpful. Great perks and benefits as well. Small team so you don't get lost in the mix or feel like just another number.

      Cons

      Metrics and schedule adherence standards are a bit high maintenance. Have to be in your position for at least 6 months before you can switch roles. Small team so the workload is a lot sometimes.

      avatar
      TrueCar Response
      1y
      Thank you for sharing your feedback. This year we launched our new operating system, which has helped our team members formulate clear goals that set them up, and the organization for success. As part of this new operating system, leaders have started standing team calls with very intentional and clear guidelines for how to structure the calls. Presenting new ideas and formulating solutions are part of the standing agenda for these meetings. Implementing a chat option for rotation is a great idea and we encourage you to share this in your team calls as well. Thank you for sharing your experience and we look forward to hearing more of your feedback as you continue your employee experience at TrueCar.

      Explore other reviews about TrueCar

      5.0
      22 Mar 2026
      Senior product writer
      Recommend
      CEO approval
      Business outlook

      Pros

      My boss and team were amazing. Super talented and collaborative.

      Cons

      The company as a whole started floundering and its goals weren't clear anymore.

      avatar
      TrueCar Response
      2mo
      Thank you for sharing your feedback and for your contributions during your time with the company. We’re pleased to hear that you had a positive experience with your manager and team; fostering a collaborative and high-performing environment remains a key priority for us. We also appreciate your perspective regarding company direction and clarity of goals. As with any period of transition, maintaining alignment and focus is critical, and we recognize the importance of clear communication across the organization. We remain committed to strengthening this as we move forward. We appreciate your insights and wish you continued success in your future endeavors.
      3.0
      30 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits & Remote Work

      Cons

      No matter how hard you work, there’s no recognition or pay increase. I wouldn’t recommend using the open-door policy if you have concerns about a manager. I raised an ongoing issue and ended up being written up based on claims that I wasn’t completing my work, even though I was following instructions. When layoffs happened, I was unfortunately among the first to be let go. It felt like a real slap in the face after all the time and commitment I gave to the company.

      avatar
      TrueCar Response
      1w
      We appreciate your feedback and thank you for the contributions you made during your time with the company. We’re pleased to hear that you valued our benefits package and remote work flexibility, both of which remain important components of our employee experience. We take feedback regarding recognition and our open-door policy seriously. TrueCar is committed to maintaining a workplace where employees can safely raise concerns and where all issues are reviewed fairly and objectively. While organizational changes and employment decisions are driven by broader business considerations, we understand that these transitions are difficult. We wish you the best in your future endeavors.
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