Edge $ell - Branch Leader I-III Truist Employee Review

Working while short staffed year after year can be frustrating, especially when there's been requests for more help and they are denied. Additionally, there is a lot of confusion because the bank does not offer training or up to date resources. If you receive training, they will expect you to force yourself through it and guess while taking clients. You won't remember a thing you trained on. Training time would take you away from your ability to sell and the bank is short to begin with. No one knows what they are doing because we are all abandoned with no clear direction. The wait times are so outlandish that all you have to do is make 2-3 calls with a client and your day is over. During the wait times, you can update your resume in the background. The only direction made clear by higher ups is to sell and sell more. Most of the time you just want break maybe one meal/facility break during the week, or maybe you want that pto day approved that your boss tells you not to key in the request, because it is too short to let you use your pto. The bank will say that they are about work life balance but they never tell you the ratio of that balance, you'll find that out yourself. The bank will go over metrics, spreadsheets all week for sales, but as soon as you provide them with metrics like how their pay isn't competitive enough to the market or how other branches might be staffed more who happen to be chummy with their leadership, they clam up and no longer want to use metrics. I would say overall morale is going to be one of the biggest cons, if you have worked here for a while and people trust you, they will openly tell you that they are considering or planning an exit regardless of their tenure. No one feels appreciated no matter how many generic e-mails come out saying that they appreciate the thousand recipients in the e-mail.