Disappointing and traumatizing - Technical Operations Support Trupanion Employee Review

While at Trupanion I experienced retaliation, gaslighting, and shifting goalposts. loved the actual work but management made it unbearable. It was overall a traumatic experience. Poor management. My Trupanion experience started with missing a portion of benefits orientation because my department was too busy. From there, more issues slowly piled up and it was dismissed or explained away with "we're a family" and "it's only temporary". My manager was often unavailable. Requests for functioning equipment were dismissed for a year. Outdated tools. The tools used for support are outdated or inappropriate, especially for a company of this size. A significant portion of the workday includes making notes and copying that information over to multiple platforms. Staffing. The department was understaffed. After telling management we needed additional help we were told to "prove it" and encouraged to do poor work as proof. This led to disciplinary action and firing of the entire department mere months after receiving a 5 star review from the very same management. When myself and others mentioned this situation to HR they were dismissive and asked no questions.