Pros
Benefits, remote work, excellent training program and staff.
Cons
The training program can't be beat. Extremely well-organized. Each member of management you are introduced to during the process is so encouraging, kind, and supportive. You leave the training program having so much belief in and enthusiasm for the product and the company as a whole that you're pumped to move into production mode and give it your absolute best. For many, the enthusiasm is very quickly squelched by very young, very inexperienced managers. Some will address you in a manner that makes you feel like you need to prove you're a decent human being who isn't going to do a major disservice to the company. You may feel patronized, humiliated, belittled, and get your spirit completely crushed by the micromanaging. I made a difficult decision to leave a lengthy career in a management role to be able to shift my focus more on family and my mental well-being. I showed up at Trupanion with a lot of valuable experience under my belt, prepared to give the company my absolute best. The carelessness and inexperience of some members of management not only threaten to diminish your self-worth but destroy the enthusiasm you had for being a top performer for a company the training program gets you really pumped to support. During training I told so many friends and family that I hoped it wasn't all too good to be true, and sadly it was. Much work needs to be done to properly prepare the very young people that are being placed in management roles so that really good people aren't lost.