Best job I’ve ever had but there’s still down sides - Claims Specialist Trupanion Employee Review

4.0
28 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Lots of PTO, good benefits, and I generally enjoy my job.

Cons

They’ve changed our pay structure recently but it only benefits less productive employees. It resulted in a substantial pay cut for me. Feels like being penalized for being good at my job. They talk a lot about how to move up in the company but so far almost half of my coworkers that have gotten promoted ended up being laid off when they decided they didn’t need that position anymore. Job security is important to me so I skip promotion opportunities because my position is relatively safe.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Front-line employees are really great. Everyone seems to be aligned with the mission of helping pet-loving pet-parents care for their dogs and cats. PTO is good and typical schedules are very flexible in most departments. Strong DEI guidelines that were enacted many years ago.

Cons

Senior leadership in IT has fallen through the floor in recent years, leading more with intimidation rather than motivation or inspiration, leading to extremely low morale. Just in the first half 2026, there have been about 10 departures from the engineering org. Insurance is fine for employee only, but adding spouse and children gets VERY expensive. Pay is mediocre.

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