Pros
Compensation & Benefits: The company offers relatively competitive salaries, company-paid healthcare, and solid life insurance benefits. Flexible Time Off: The flexible PTO policy is generally respected and supported by direct managers, promoting a healthy work-life balance. Remote Work Flexibility: Employees are trusted to work from wherever they have a stable internet connection and secure environment, which fosters autonomy and trust. Incredible Talent Pool: The individual contributors across support, product, engineering, and client-facing teams are exceptional. The dedication, intelligence, and collaboration among peers is one of the company’s greatest assets.
Cons
1. Lack of Strategic Alignment & Listening: - Leadership consistently fails to incorporate input from client-facing teams, despite their critical insight into customer needs and pain points. - Time is spent in meetings filled with vague "could be" and "might be" discussions, with no actionable outcomes or strategic direction. 2. Trust & Accountability at the Executive Level: - There is a pervasive lack of trust in the C-suite due to repeated failures over the last 18 months. - Executives avoid accountability, often gaslighting support, sales, and product teams instead of initiating meaningful change. 3. Leadership Issues in Customer Success: - The current Director of Customer Success, Miguelina, lacks the product knowledge and leadership skills necessary to lead effectively in a start-up centric environment. - Her management style is driving away experienced and high-performing team members, worsening internal instability. 4. Neglect of Product Improvement & Talent Retention: - The company relies heavily on a few top performers to maintain outdated and problematic products. - There's minimal investment in product innovation or employee development, which further discourages retention of skilled talent.