Good entry-level banking experience with supportive coworkers, but growth can be slow - Mortgage Loan Processor Trustco Bank Employee Review

4.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Pros: Friendly team environment — coworkers and branch staff are usually helpful and easy to work with Solid place to learn the basics of banking, lending, and customer service (good starting experience) Job stability and consistent hours compared to many finance roles Opportunity to interact directly with customers and build professional communication skills

Cons

Cons: Advancement and salary growth can feel slow depending on department/location Some processes feel outdated or very policy-driven, which can limit flexibility Workload can spike during busy periods (loan processing, month-end, etc.) Compensation may be lower than larger regional or national banks

Explore other reviews about Trustco Bank

5.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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