If you are competent STAY AWAY - Manager Trustco Bank Employee Review

1.0
2 Nov 2019
Recommend
CEO approval
Business outlook

Pros

I would say it can be a good stepping stone to something bigger.

Cons

In the beginning, you think "this isn't as bad as some people said" then you realize there is a tight-nit group in Branch Administration that lack common sense. They are supposed to manage the branches but fail tremendously. They lack people skills, they take things personally if you question them. They will single you out and if you are smart and call them out on their BS they will make sure either resign or get fired. They have different rules for different people. They will even tell you to lie to the higher-ups in order to show everything at the branch level is okay. You will always be short-staffed, ill-equipped and stressed out. If you love your sanity please be aware, they have no loyalty you can make every goal and customers could love you but if for any reason branch admin doesn't like you, you will become a target. This company has old technology in every aspect, not even 3rd world county banks use the software these guys use. Its all about saving money and making the company rich, they will do the bare minimum for the customers. NO ONE will ever admit their mistakes, they will shift blame like no other. There are too many politics & power-hungry people who let that power get to their heads. Thank God I'm out of that place, I feel like a burden has been lifted from my chest.

Explore other reviews about Trustco Bank

5.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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