I was abused, attacked, and taken advantage of. - Teller Trustco Bank Employee Review

1.0
28 Oct 2015
Recommend
CEO approval
Business outlook

Pros

The work was easy and there was a lot of down time.

Cons

There is a myriad of things I can said. about this company, but I'll just name the top few: this company is very unprofessional. They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department. They do not have an efficient training program and they often throw people in their job with no knowledge of the job and blame you if you make a mistake on your first week. There is a lot of abuse and mistreatment of their employees and it just gets swept under the rug. You have no rights if you are a teller or assistant manager because anything you say that conflicts with your branch manager or anyone higher up, you get retaliated against and you cannot defend yourself or have your story heard. The company uses extremely outdated equipment and goes by rules that have been outdated from as early as 2005. There are constantly angry customers due to the high turnover, inconsistency in customer service and problems that cannot be solved.

Explore other reviews about Trustco Bank

5.0
30 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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