Toxic culture with poor leadership - Anonymous employee Trustmark Employee Review

1.0
8 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

PTO time wasn’t bad but hard to use

Cons

Never worked for a company that valued loyalty and knowledge less than Trustmark. 1 year, 5 years, 10 years, 30 years: if they’ll save a penny by cutting you loose even if it costs the team decades of knowledge they’ll do it. Sales is the company darling at the detriment to every other team and existing customer satisfaction. Yearly raises are small, it takes ~5 years to feel the increase in your paycheck. Morale is underground levels of low. Coworkers cry after work or on the job. Teams are understaffed and overworked, and something has happened to leadership. Like watching a virus spread through the ranks. Getting meaner, stricter, playing favorites, and micro-managing to the point it’s hard to work. Must finish extraordinary amounts of daily tasks without 10 minutes of over time or you’ll be scolded like a child for costing the company 5 cents on your next paycheck. Whispers of certain firings being consequences for the person speaking up. Slow rot has set in, sad to watch. Founders of Brotherhood of All Railway Employees are rolling in their graves.

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5.0
31 Mar 2025
Recommend
CEO approval
Business outlook

Pros

mission/values-based company; caring, collaborative, inclusive

Cons

location in Lake Forest can be challenging

2.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are fairly good, free food options

Cons

In short, Trustmark is just a toxic place to be right now, especially in IT. Some of this has been building for a number of years (there were some outside hires around the time of Covid that have been making things increasingly bottom-line focused, and a series of purges of some existing management), but then about a year ago the IT department decided to lay off 30 IT employees (some with decades of experience) and a large number of contractors (some of whom had been with Trustmark for years). The explanation the company would give is that this was necessary to help us grow in the future, but in the meantime it completely destroyed morale since it's obvious they don't care about us in the slightest and would cut us without a second thought. Loyalty means nothing to Trustmark. While that has been going on, new middle management has come in that clearly doesn't show any respect for existing employees (as we apparently aren't up to the standards of their previous companies) further killing any motivation anybody might have. When you add in things like the company boasting about having hundreds of millions of dollars in cash reserves (but still giving minimal pay increases) and rumors going around that people have been fired for speaking out, it's just an awful place to be (made worse by the fact that it was for a long time a pretty nice place to be). Between all of this, I left (after being there a very long time and thinking I never would), and I hear many of my coworkers have followed. I would highly recommend anybody stay away.

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