CX in US is being dismantled. - Product Support Representative III UKG Employee Review

1.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

401k match 45% and dental/vision paid for by employer...medical employee pays as of 2026.

Cons

No longer a surprise, US Customer Support is being dismantled as we speak. They are laying off or terminating US staff every month at an escalated speed since mid 2025. They have sped up hiring customer support and other areas in the three various India branches of UKG and other smaller global branches they have. It's a sad state of affairs.

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1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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