Mayday in the cockpit! - Apartment Locator UMoveFree.com Employee Review

3.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Relaxed dress code, make your own schedule, you get PTO and can take it whenever you want, benefits and semi-monthly pay as a W2 agent, don't have to worry about taxes, pretty laid back for the most part, stable income, cool people to work with and work for, and the Management and CEO is always willing to help you and will give you loans and advances based on your performance and integrity with the company.

Cons

A good Agent in the Locating Industry typically makes, on average, anywhere between 40-60K with plenty of experience and repeat customers. UMoveFREE Agents are basically check-to-check workers. They promised to pay about 40% to Employees once you start closing deals. However, 1 year later, I have discovered that this is not true. Employee morale is very low, because the majority of the employees struggle to pay their bills and have to fight tooth and nail, with properties to obtain your LCs. Properties will often lie about the commission, never answer the phone, and/or are rude and argumentative, and management does little or nothing to back you up when there is a conflict with commission . You must make at least 100 phone calls per day, and you must work a process that consistently ONLY works for about 8% of the employees on the floor, specifically the top producers, lots of speculation on nepotism and cherry-picked leads for certain people, and they make you keep track of non-workable leads, tons without working numbers and emails, clients are very rude and demanding with an overwhelming sense of entitlement to their rebate or free move, even after you explain to them that it comes from your commission that the property pays us for being licensed. To them, you are just a telemarketer, and you are often treated like one. Self-gens are even hard to get sometimes because, chances are, if they came on to the site at one point in time, and was assigned to another agent, you must split any earnings with that Agent if that Agent fights you for it. Raises and bonuses are rarely seen and nearly impossible to obtain. The mission statement does not apply to daily operations and technology is way behind. Monthly and quarterly goals and reviews are given but are mostly a one sided review, and Agents are never asked "what can we be doing better as a company to improve" when there is so much room for it at this establishment. Employees are often depressed or heavily medicated and engulfed with anxiety. And good luck to you if you have anything personal that you need to take care of...like car repair or medical...you will quickly free fall in a downward spiral, with little or no chance of pulling back up! The only way out, is to ask for a loan that you must pay back over time. No matter how hard I worked, I never made more than an equivalent of $14 an hour.

Explore other reviews about UMoveFree.com

5.0
22 Dec 2025
Recommend
CEO approval
Business outlook

Pros

insurance, base pay, sales management team, new upgrades to system, positive environment

Cons

tedious, lots of leads and repetitive,

5.0
20 Oct 2025
Recommend
CEO approval
Business outlook

Pros

This job offers incredible flexibility, allowing me to balance my family life while pursuing my passion for real estate. Working from home is a major plus—it gives me the freedom to manage my schedule and stay productive in a comfortable environment. As an apartment locator, I truly enjoy helping people find their new homes. If you work hard and really listen to your clients, you can be very successful in this industry. I’ve personally achieved goals this year that I didn’t expect to reach as a new agent. Management is always available to answer questions and provide support, no matter your level of experience, and my coworkers are kind, encouraging, and eager to help. Their advice and teamwork have made a huge difference in my growth and success.

Cons

You’ll work with many different client personalities, and it can take patience to adapt to each one. While you always strive to make every client happy, occasionally you’ll encounter someone who’s difficult to please. The key is to stay positive, keep your head high, and continue moving forward.

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