Strong middle management, but upper management fails employees - Service Desk US Foods Employee Review

1.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great middle management Decent benefits Remote work options

Cons

Terrible upper management Money centric culture (even though they claim it's about people) Outsourcing jobs overseas Despite employee satisfaction surveys scoring management, perceived job security, and the direction of the company at 10-25%, upper management and execs make no effort to improve perception or even explain the reasons behind these concerns Mass layoffs constantly; unceremoniously firing people who have been working there for decades in favor of saving a few bucks

Explore other reviews about US Foods

5.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Pay, work environment, Equipment, Shop, Management.

Cons

None. I would still be with them if there was a terminal near where I moved too.

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US Foods Response
2mo
Thank you for taking the time to provide feedback about your experience with US Foods. We appreciate your input and are happy to hear you enjoyed your experience here.
3.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fostering career growth - opportunities for mentorships, online learning, shadowing, etc just ask your manager/HR. Limited supervision - I can come and go as I please as long as I complete my work Employee stock purchase plan Pay is competitive

Cons

Terrible accountability. Poor teamwork and poor follow through on actions to problems. Management needs training on accountability and coaching. Constant turnover of leadership with both firing and quitting. Uninspiring work environment. The offices are dirty, unorganized, cluttered, and outdated. Stained carpets everywhere and non carpet areas are from the 80's.

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