5.0
23 Jun 2015
Former employee, more than 8 years
Knoxville, TN
Recommend
CEO approval
Business outlook
Pros
Good pay, great benefits (2 weeks vaca, 1 personal, and 6 six days for first year. Increased to 3 weeks vaca at 3 years. Increased to 4 weeks vaca at 10 years), and room to move up into lower management is abundant. Can't beat a free cell phone either.
Cons
Opportunities for advancement depend on location. If you are in a location without much turnover then the opportunities can be few and far between. The coaches (supervisors) did not have any control over their schedules. They were placed as management saw fit. Customer service reps were ranked and could select schedules based off of ranking.