Poor Care for the People - Cabin Service Agent Unifi Employee Review

1.0
6 Mar 2015
Recommend
CEO approval
Business outlook

Pros

You're kept busy, as there are always airplanes to clean and the warehouse and vans to see to.

Cons

Most people working there, including supervisors and managers, don't care about their fellow employees. Certainly, when you can rarely get a hold of the person who has your job assignments, or when management says "We care about your health, take care of yourself, talk to us if something is wrong" and then turns around to say "Our policies are strict and if you're gone more than a couple times you're going to get suspended" you certainly don't feel welcome. Training is also inadequte. The only formal training you'll receive is when you first join, and your legally obligated recurrent training each year. You'll rarely have a chance to ask to be retrained if something happens as well. Despite claims that they want to hear what you have to say, management will turn down most anything you tell them. They don't want to hear it, and they won't make changes. Also, despite the "pay an annual fee and get free flights" benefit, you don't get vacation time so you'll struggle to take advantage of such an opportunity. There are swaps, but when you're working for someone and your week adds up to 48 hours you won't get paid overtime for the hours worked on the swap day.

Explore other reviews about Unifi

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company! Love the team and enviorment

Cons

No cons for me to speak on

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Unifi Response
1w
Our goal is to create a great work environment. We are thrilled you’ve had a positive experience with Unifi.
1.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
3d
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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